UK Hire Options.
If you are local, you are of course welcome to pop into our Fancy Dress shop 5 days a week for carriage free collection and returns.
We suggest a minimum Hire period of 5 days in order to allow a day at the start and at the end of your hire time for shipping.
For instance a costume booked from say Thursday, will be delivered on Friday, and collected on Monday. If you book from a Monday to Friday your item will be delivered on the Tuesday and collected on the Thursday.
Please use the 3rd day in your 5 day hire, as the day of your event. We will often attempt to delivery earlier in the week if we can, but in these circumstances you will be notified in advance.
Courier charge is set at £15 which is inclusive of both your delivery and collection, up to 5 costumes. Please be aware, Couriers do not run on Saturday or Sunday for Collections.
Saturday deliveries are possible but at an extra cost. Please call 01580 830757 for further information.

UK SHIPPING

All orders are normally processed and dispatched within 2 working days, however during very busy periods it may take longer.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.

All services are based on working days. Weekends, Bank Holidays and other closed days are not counted.

Delivery Zone 1

• United Kingdom

Standard Service £3.99 NOT GUARANTEED or TRACKED
This is a 1st class service, 1-2 day* for orders placed before 4pm Monday to Thursday

Tracked Service £5.50 GUARANTEED and TRACKED
This is a 1st class service, 1-2 day* guaranteed for orders placed before 2pm Monday to Thursday

Premium Service £6.50 next day GUARANTEED and TRACKED
Your order is sent the same day** you place your order as long as it is placed before 2pm Monday to Thursday. Friday orders received before 2pm will be processed and posted same day but may not arrive until Monday. Your order will be delivered by courier and may require signature.

PRIORITY Service £11.99 next day by 1.00pm GUARANTEED and TRACKED.
Your order is sent the same day** you place your order as long as it is placed before 2pm Monday to Thursday. Friday orders received before 2pm will be processed and posted same day but may not arrive until Monday. Your order will be delivered by courier and may require signature.

* Aims to deliver the next working day including Saturdays, but please note that 1st Class is not a guaranteed next day service.

** Bank Holidays and weekends may vary.

Information on our Overseas delivery here

Friendly and Knowledgeable Customer Service

Mad Hatters Fancy Dress was opened in 2000 and now has over 3000 Costumes and Accessories. Our staff and are knowledgeable and ALWAYS here to help. Your costume is as important to us as it is to you. We want you to look the BEST.
CUSTOMER REVIEWS:
Comment: The womble costume was awesome at the festival this weekend. It has become a bit of a legend xxx Thank you so much 🙂 xxx
Rachel
Comment: Awesome place for fancy dress, incredibly helpful and a gargantuan range of fancy dress for pretty much anyone for anything. Great range of accessories and all at a cracking good price too.
Tim
Comment: Great costumes, excellent quality. Had such fun wearing my Queen of Hearts dress as did my partner the Mad Hatter. Great staff as well, thank you so much.
Cathy
Comment: We hired an RAF uniform for my husband for the Goodwood Revival and were so pleased with the service (ability to order sizes online) and quality of the uniform hired! My husband really felt and looked the part! Unfortunately we had a very rainy Goodwood Saturday so will have to go again another year, and will certainly use Madhatters again!!
Amy

You can read more about what our customers say on our Facebook page