By accepting/ reading or receiving these terms and conditions, or by entering into any hire arrangements with Mad Hatters Fancy Dress, the customer is authorising an initial payment covering the agreed hire and P&P charges as stated on the invoice. The customer also confirms authorisation for Mad Hatters Fancy Dress to take a further payment up to the value of the replacement of the costume using the same payment method, should the costume(s) be damaged, lost or extra costs incurred during the hire period. Mad Hatters will advise the customer of the exact amount to be debited 3 days before the transaction is processed.
In the case of any dispute the decision taken by Mad Hatters regarding costs due, shall be final, accepting that repair or replacement costs, or any other costs discussed are reasonable and in line with costs incurred by Mad Hatters. Copies of receipts for repair or replacement will be available on request.
Costumes are fancy dress items and cannot be expected to be tailor-made to fit everybody exactly; however, Mad Hatters do guarantee to give as much information regarding sizing and possible alterations in order to make it the right costume for you. Sizing is indicated on the Mad Hatters website as accurately as possible, therefore any costume dispatched which does not fit will not be refunded unless authorised especially by Mad Hatters. Please do try on all items immediately you receive them, and if there is a problem, please notify us straight away, so that we may be able to either replace the item or get it picked up before the event in order that you will not be charged for the item being out of circuit and not being used.
If hiring on-line a refund will only cover the cost of the hire and NOT the cost of the carriage as this is an external cost which we are unable to refund.
We will endeavour to deliver all packages well in advance of any event, and promise to keep customers updated on packages if there is likely to be a delay, but again carriage will not be refunded for a delay if we are charged in full be the courier company, evidence of this transaction may be requested by the customer.
Hired items remain the property of Mad Hatters at all times. Customers accept responsibility for the safe keeping of costumes and any other hire items from receipt until return. If items are found to be faulty upon delivery it is the customer’s responsibility to inform Mad Hatters immediately, otherwise any damage will be assumed to be the responsibility of the customer and will be charged accordingly.
All hire items must be sent back on the next working day following the hire date, unless otherwise arranged. E.g. If items required for a Saturday event are not received back by the following Wednesday additional day hire rates will be incurred, per additional day that they are retained by the customer.
It remains the customer’s responsibility to inform Mad Hatters if there is going to be a delay in returning items. Mad Hatters reserves the right to waive additional hire charges according to individual circumstances, however customers should expect to be charged full daily rates for each additional day that the costumes are not returned. If the courier is booked for a collection on the agreed date and is unable to pick the item up, customers may incur penalty fees.
By accepting these terms and conditions the customer is authorising Mad Hatters to take payment for any additional day hire charges. Mad Hatters will advise the customer of the exact amount to be debited 3 days before the transaction is processed.
Customers have the right to cancel their booking prior to dispatch of items up until 5 working days. Items will normally be sent out 2-3 days before the hire date; It remains the customer’s responsibility to inform Mad Hatters if they wish to cancel their booking at any time prior to dispatch as cancellation refunds cannot be issued after dispatch.