Costumes are fancy dress items and cannot be expected to be tailor-made to fit everybody exactly; however, Mad Hatters do guarantee to give as much information regarding sizing and possible alterations in order to make it the right costume for you. Sizing is indicated on the Mad Hatters website as accurately as possible, therefore any costume dispatched which does not fit will not be refunded unless authorised especially by Mad Hatters. Please do try on all items immediately you receive them, and if there is a problem, please notify us straight away, so that we may be able to either replace the item or get it picked up before the event in order that you will not be charged for the item being out of circuit and not being used.

If hiring on-line a refund will only cover the cost of the hire and NOT the cost of the carriage as this is an external cost which we are unable to refund.

We will endeavour to deliver all packages well in advance of any event, and promise to keep customers updated on packages if there is likely to be a delay, but again carriage will not be refunded for a delay if we are charged in full be the courier company, evidence of this transaction may be requested by the customer.


You have the right to cancel an order, but if the item has already been dispatched we will not be able to refund your postage and packing and insurance costs. If wishing to cancel an order please contact us immediately either by e-mail on [email protected] or by phone on 01580 830 757.

You may return any purchased items made over the web to us subject to the following:

Items must be returned within 14 days of purchase.
Items must be unused and in a saleable condition.
Items such as makeup, teeth or eyelashes must be returned unopened and unused and the tamper seals are in place where tamper seals are provided.